Complete User Guide
Role-by-role product guidance, workflows, troubleshooting, and operational concepts.
Support center
Help for LabPilot users, administrators, and implementation teams.
Find onboarding resources, video tutorials, common answers, release notes, and the support contact path for production assistance.
User Guide
The User Guide has been removed from the main navigation and is now available from Support, where operational teams expect documentation and help resources.
Lab Onboarding Guide
Step-by-step onboarding context for laboratory administrators and launch teams.
Product Video
A short app demonstration for sales, onboarding, and internal review.
Application Access
Production accounts are created through organization invitation and administrator approval.
FAQ
Common questions from healthcare organizations evaluating or operating LabPilot.
Who is LabPilot designed for?
LabPilot is designed for laboratories, mobile phlebotomy organizations, rehabilitation centers, and healthcare providers coordinating orders, collection workflows, dispatch, and specimen logistics.
Can anyone create a public account?
No. LabPilot is an organization-managed platform. Users are invited or provisioned by authorized administrators.
Does LabPilot support mobile phlebotomy workflows?
Yes. Mobile users can view assigned orders, follow collection steps, access route context, manage shift state, and coordinate status updates.
How do we request a demo?
Use the demo request form or email support@labpilotapp.com with your organization name, locations, team type, and current workflow needs.
Where are security questions handled?
Security, compliance, BAA, and procurement questions should be sent to support@labpilotapp.com.
Video Tutorials
Use the video resources for onboarding, internal review, and a quick walk-through of the product experience.
Product Demonstration
Watch the product overview video for a high-level walkthrough of web and mobile workflows.
Onboarding Presentation
Review an onboarding-style presentation for team training and implementation planning.
Lab Onboarding
Guide laboratory administrators through the setup and launch preparation process.
Support Request
Need a custom walkthrough? Send your organization context and preferred times.
Release Notes
Release notes should highlight customer-facing improvements, workflow updates, security-relevant changes, and mobile app availability.
Current preview notes
- Website navigation reorganized around sales, security, support, and web app access.
- User Guide moved under Support instead of primary navigation.
- Mobile download links added for the Apple App Store and Google Play package page.
- Open existing changelog
Contact Support
For support, onboarding, documentation, access, security, and sales questions, contact the LabPilot team through the support mailbox.
Support mailbox
Include your company name, role, affected workflow, and screenshots or timestamps when available.