Encrypted Data Transmission
Communication between clients and backend services is protected in transit.
Security statement
Controls for healthcare operations and PHI-aware workflows.
LabPilot is designed for organizations that need secure identity, organization boundaries, encrypted data handling, audit visibility, and reliable cloud infrastructure.
Infrastructure Overview
LabPilot runs on AWS cloud infrastructure with managed services supporting authentication, application hosting, encrypted storage, API access, and operational monitoring.
The platform is organized around tenant-aware data access and role-based workflows so users only see the operational data they are authorized to use.
- AWS cloud foundation Managed cloud infrastructure supports production availability, access control, and secure service configuration.
- Encrypted transport Application communication uses encrypted transmission for data moving between clients and services.
- Encrypted storage Stored application data is protected with encryption controls appropriate for healthcare operations.
Authentication
LabPilot uses controlled authentication flows and supports multi-factor authentication for stronger identity assurance.
- Secure sign-in workflows
- Multi-factor authentication support
- Organization-scoped access
- Invitation and role onboarding
Role-Based Access Control
Permissions are structured around operational responsibilities such as administrator, dispatcher, lab user, and collection specialist.
- Least-privilege access patterns
- Workflow-specific actions
- Protected administrative functions
- Organization boundaries
Data Protection
LabPilot handles operational data with controls intended to support healthcare organizations that process sensitive patient and collection information.
Encrypted Data Storage
Stored data uses encryption controls across managed cloud services.
PHI-Aware Workflows
Application screens and access patterns are designed for sensitive healthcare operations.
Organization Isolation
Users operate inside organization-scoped boundaries and role-aware workflows.
Audit Controls
LabPilot tracks key operational activity so administrators can review workflow history, user activity, order changes, and security-relevant actions.
Audit visibility supports accountability during order intake, assignment, collection, handoff, and reporting workflows.
- Audit logging Security and workflow events are recorded for operational review.
- User activity tracking Authorized administrators can understand who performed important actions.
- Order lifecycle history Status changes and handoff context remain attached to operational records.
Compliance Information
LabPilot is built with HIPAA-focused architecture and healthcare operating practices in mind. Customers remain responsible for their own policies, training, access decisions, and regulatory obligations.
For organizations processing PHI, a Business Associate Agreement and security review can be coordinated through support.
Request security materials
Send security, legal, and procurement questions to the LabPilot support mailbox.